1. Introduction

Menjalin Gateway ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp messaging gateway service.

2. Information We Collect

2.1 Personal Information

• Account Information: Full name, email address, phone number, country
• Authentication Data: Password (encrypted), OTP verification codes
• Payment Information: Billing details (processed by third-party payment processors)

2.2 Usage Information

• Message Data: Message content, recipient information, timestamps, delivery status
• Instance Data: WhatsApp instance IDs, session status, QR codes (temporary)
• Technical Data: IP addresses, browser type, device information, API usage logs

2.3 Automatically Collected Information

• Cookies and similar tracking technologies
• Log files including API requests and responses
• Performance and error monitoring data

3. How We Use Your Information

We use collected information for the following purposes:

• Service Provision: To create and manage your account, process messages, and maintain instances
• Authentication: To verify your identity through email/WhatsApp OTP
• Communication: To send service notifications, updates, and support responses
• Improvement: To analyze usage patterns and improve our Service
• Security: To detect fraud, prevent abuse, and ensure Service security
• Legal Compliance: To comply with legal obligations and enforce our Terms

4. Data Sharing and Disclosure

We do NOT sell your personal information. We may share your data with:

4.1 Service Providers

• WhatsApp/Meta: For message delivery through WhatsApp Business API
• Email Service: For sending verification emails and notifications
• Cloud Infrastructure: For hosting and database services
• Payment Processors: For processing subscription payments

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights and safety.

5. Data Retention

• Account Data: Retained while your account is active and for 90 days after deletion
• Message Data: Retained for 30 days unless you request deletion
• OTP Codes: Automatically deleted after expiration
• Logs: Retained for 90 days for security and debugging purposes

6. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (HTTPS/TLS)
• Encrypted password storage using bcrypt hashing
• Secure server infrastructure with regular security updates
• Access controls and authentication mechanisms
• Regular security audits and monitoring

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Export your data in a machine-readable format
• Objection: Object to processing of your data for specific purposes
• Withdrawal: Withdraw consent for data processing at any time

To exercise these rights, contact us at privacy@menjalin.id

8. Cookies and Tracking

We use essential cookies for:

• Session management and authentication
• Security and fraud prevention
• Service functionality

You can disable cookies in your browser settings, but this may affect Service functionality.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or dashboard notification. The "Last Updated" date at the top indicates when the policy was last revised.

13. Data Protection Officer

For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer at:

• Email: privacy@menjalin.id
• Address: Menjalin Gateway, Manado, North Sulawesi, Indonesia

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: support@menjalin.id
• Website: https://app.menjalin.id